Everything you need to know about orders, payments, shipping, returns, your account, and Amazigh culture.
Once your order has been shipped, we will provide tracking information when tracking is available for the selected delivery service. You can also check your order details from My Account.
Delivery times vary depending on the product, destination, preparation time, and carrier. Handmade, personalized, or made-to-order products may require additional preparation time before shipment.
If you need to change or cancel an order, please contact Amazigh Shop as soon as possible at [email protected].
We may be able to update an address, product option, or other order detail if preparation or shipment has not yet begun. Once an order has entered production, been prepared for shipment, or been handed to the carrier, changes or cancellation may no longer be possible.
We try to fulfill every confirmed order, but occasionally an order may need to be canceled. Possible reasons include an item becoming unavailable, a payment authorization problem, a pricing or listing error, a security review, or a delivery restriction for the destination.
If an order that has already been paid is canceled by Amazigh Shop, the applicable payment will be refunded through the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
Some orders may arrive in more than one shipment, especially when products have different preparation times or fulfillment locations. Please check your shipping confirmation and tracking information first.
If all shipments show as delivered and an item is still missing, contact us at [email protected] with your order number and the name of the missing item so we can investigate.
If an item arrives damaged, incorrect, or there is another problem with your order, contact us at [email protected] and include your order number, a description of the issue, and clear photographs when relevant.
We will review the issue and provide the appropriate next steps in accordance with the applicable return, refund, and order policies.
Return instructions depend on the product, destination, and reason for the return. Contact us before sending an item back so we can provide the correct return instructions.
If a prepaid return label is available for your return, we will provide it as part of those instructions. Not every product or destination uses a prepaid return label.
Go to the Lost Password page, enter the email address or username connected to your account, and follow the password-reset instructions sent to you.
If you do not see the email, check your spam or junk folder before requesting another reset.
Sign in to My Account and open your account details. From there you can update your password and save the changes.
For security, choose a strong password that you do not use on other websites.
If you would like to request closure or deletion of your Amazigh Shop account, contact us at [email protected] using the email address associated with your account.
Certain transaction, tax, security, or legal records may need to be retained where required by applicable law.
Once an approved refund has been processed, it is normally returned through the original payment method. The time it takes to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
If you have received confirmation that a refund was processed but it has not appeared after a reasonable processing period, contact your payment provider or contact us for assistance.
Contact us at [email protected] with your order number and the item you wish to return. We will confirm whether the item is eligible and provide the appropriate return instructions.
Please follow the instructions provided before sending a return. Return conditions can differ for handmade, personalized, custom-made, or other special-order items.
Eligible products may be returned in accordance with the Returns & Refunds policy that applies to your purchase. Eligibility can depend on the product type, condition, timing of the request, and whether the item was personalized or made to order.
Please review the current Returns & Refunds information on Amazigh Shop or contact us before returning an item if you are unsure about eligibility.
When free shipping applies, it will be shown as part of the product, cart, or checkout information. Any shipping charge that applies to your order will be displayed before you complete payment.
Shipping availability and cost may vary depending on the product, destination, carrier, and current shipping offer.
Contact us as soon as possible at [email protected] if you entered the wrong delivery address.
If the order has not yet been prepared or handed to the carrier, we may be able to update it. Once a shipment is in transit, an address change cannot always be made or guaranteed.
Check the tracking information provided with your shipping confirmation for the latest carrier update. International deliveries can occasionally take longer because of customs processing, local carrier delays, weather, or other circumstances outside our direct control.
If your order is significantly beyond its estimated delivery period, contact us with your order number and we will help you investigate.
Amazigh Shop ships to many destinations worldwide. Shipping availability can depend on the product, destination country, postal code, carrier coverage, and applicable import or transportation restrictions.
Enter your delivery address during checkout to see the shipping options currently available for your order.
Your payment is processed through the payment method you select during checkout. Depending on the payment provider, you may initially see an authorization or pending transaction before the payment is fully completed.
If a payment fails or requires additional verification, you may be asked to try again or choose another available payment method.
Amazigh Shop accepts major debit and credit cards, including Visa and Mastercard, as well as PayPal. Apple Pay and Google Pay are also available where supported.
Selected local payment methods may also appear depending on your country, currency, device, and payment-provider eligibility. The payment options shown at checkout are the methods currently available for your specific order.
They broadly refer to the same Indigenous peoples of North Africa. “Berber” is the widely known historical exonym, while many people prefer the endonym “Amazigh,” with “Imazighen” commonly used as the plural.
Amazigh communities speak several regional varieties. In Morocco, major varieties include Tarifit, Central Atlas Tamazight, and Tashelhit. Many Amazigh people are also multilingual and may speak Darija, Arabic, French, Spanish, or other languages depending on their region and background.
No. Tifinagh has ancient roots and has undergone modern standardization. Modern Tifinagh is used today in Amazigh education, public signage, cultural institutions, publications, and media in Morocco.
Amazigh culture can be experienced across many parts of Morocco, including the Rif, Middle Atlas, Anti-Atlas, Souss Valley, and southeastern areas around Erfoud, Rissani, Merzouga, and Ouarzazate. Traditions, crafts, music, architecture, food, and local customs vary considerably between regions.
Respect local customs, dress appropriately for the place you are visiting, ask permission before photographing people, support artisans and local businesses fairly, and choose responsible local guides and experiences that respect the communities you visit.
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