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Important: This Privacy Policy is prepared for an e-commerce website selling Amazigh-inspired products. Before publishing, review and edit your real business address, company details, payment providers, shipping partners, cookie tools, and support email.
1. Introduction
Amazigh Shop (“Amazigh Shop,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
This policy applies when you visit amazighshop.com, browse our products, create an account, place an order, subscribe to emails, contact customer support, or interact with our website and services.
2. Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you use our website.
Information you provide
- Identity information: name, username, account details, and customer profile information.
- Contact information: email address, phone number, billing address, and shipping address.
- Order information: products purchased, order history, delivery details, returns, refunds, and customer service messages.
- Payment information: payment confirmation and transaction details. Full card numbers are normally processed by secure payment providers and are not stored by us.
- Communication information: messages you send to us through forms, email, chat, social media, or customer support.
- Marketing preferences: newsletter subscription status, email preferences, and consent choices.
Information collected automatically
- IP address, browser type, device type, operating system, language settings, and approximate location.
- Pages viewed, links clicked, products viewed, search terms, referral pages, session time, and website performance data.
- Cookies, pixels, and similar technologies that help us remember preferences, improve the site, measure traffic, and support marketing.
3. How We Use Your Information
We use personal information to operate our shop, provide services, improve your experience, and protect our business and customers.
Orders
To process purchases, confirm payment, ship products, provide order updates, handle returns, and manage customer service.
Accounts
To create and manage your customer account, order history, saved details, and preferences.
Support
To respond to messages, questions, complaints, refund requests, and product inquiries.
Website improvement
To understand how visitors use our site, improve navigation, fix errors, and improve product pages.
Marketing
To send newsletters, offers, product updates, and promotions when you have subscribed or when permitted by law.
Security
To detect fraud, prevent abuse, protect accounts, troubleshoot problems, and keep the website safe.
Legal compliance
To meet tax, accounting, consumer protection, legal, and regulatory obligations.
4. Legal Basis for Processing
Where data protection laws require a legal basis, we rely on one or more of the following:
- Contract: when processing is necessary to complete your order, deliver products, or provide customer services.
- Consent: when you subscribe to marketing emails, accept optional cookies, or give us permission for a specific purpose.
- Legitimate interests: when we improve our website, protect against fraud, secure our services, and understand customer needs in a fair and reasonable way.
- Legal obligation: when we must keep records for tax, accounting, consumer protection, or legal requirements.
5. Orders, Payments, Shipping & Customer Service
When you place an order, we use your information to confirm the order, process payment, prepare shipment, deliver products, and communicate with you about your purchase.
We may share necessary order details with payment processors, shipping companies, fulfilment partners, fraud prevention tools, customer support platforms, and service providers that help us operate the store.
Payment providers may collect and process payment information according to their own privacy and security policies. We recommend reviewing the privacy policies of the payment services available at checkout.
6. Cookies, Analytics & Similar Technologies
Cookies are small files stored on your device. We use cookies and similar technologies to make the website work, remember your preferences, keep your cart active, understand website traffic, improve performance, and support marketing.
Types of cookies we may use
- Essential cookies: required for checkout, cart, account login, security, and basic website functions.
- Preference cookies: help remember settings such as language, region, or display preferences.
- Analytics cookies: help us understand traffic, product interest, and website performance.
- Marketing cookies: may help show relevant ads, measure campaigns, and understand promotion performance.
You can control cookies through your browser settings. If we use a cookie banner or consent tool, you may also manage your cookie preferences there. Blocking some cookies may affect website features such as cart, checkout, or account login.
7. How We Share Information
We do not sell your personal information. We share information only when needed to run our store, provide services, protect our rights, or comply with law.
- Service providers: website hosting, email tools, payment processors, shipping partners, analytics providers, marketing platforms, customer support tools, and security services.
- Business partners: where necessary for delivery, fulfilment, returns, or product-related services.
- Legal and safety reasons: when required by law, court order, tax authority, regulator, or to prevent fraud, abuse, or security threats.
- Business changes: if our business is transferred, merged, reorganized, or sold, customer information may be transferred as part of that transaction.
8. International Transfers
Because online stores often use service providers in different countries, your information may be processed outside your country of residence. When this happens, we take reasonable steps to protect your information and use appropriate safeguards where required by law.
9. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal compliance, fraud prevention, and legitimate business records.
- Order and invoice records kept as required for tax and accounting obligations.
- Customer account information kept while your account remains active or as needed for support.
- Marketing preferences kept until you unsubscribe or request deletion where applicable.
- Security logs kept for a limited period to protect the website and prevent fraud.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights over your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your personal information.
- The right to restrict or object to certain processing.
- The right to withdraw consent where processing is based on consent.
- The right to request a copy of your data in a portable format where applicable.
- The right to object to direct marketing and unsubscribe from promotional emails at any time.
To exercise your rights, contact us at contact@amazighshop.com. We may need to verify your identity before responding to your request.
11. Email Marketing
If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, offers, new collection announcements, and shop news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
Even if you unsubscribe from marketing, we may still send important service messages such as order confirmations, delivery updates, security notices, or changes to our policies.
12. Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure hosting, access controls, encrypted checkout connections, security monitoring, and limited staff access.
No website, payment method, or internet transmission is completely secure. We encourage you to use strong passwords, keep your login details private, and contact us if you believe your account or order information has been misused.
13. Third-Party Links
Our website may include links to third-party websites, social media pages, payment providers, shipping tracking pages, or external services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing personal information with them.
14. Children’s Privacy
Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices. When we update the policy, we will change the “Last updated” date at the top of this page.
Your continued use of our website after changes are posted means you acknowledge the updated policy.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, cookies, or your privacy rights, please contact us:
Amazigh Shop
Website: amazighshop.com
Email: contact@amazighshop.com
Contact page: amazighshop.com/contact-us